CODDLED CREATURES, LLC TERMS AND CONDITIONS:
1. THE CLIENT AGREES THAT THEIR PET (S) HAS NEVER EXHIBITED ANY AGGRESSIVE BEHAVIORS AND HAS NEVER BITTEN ANYONE.
2. ANY ADDITIONAL VISITS PERFORMED OR TRIPS MADE SHALL BE PAID AT THE AGREED CONTRACT RATE, INCLUDING VISITS MADE IN ADVANCE BY THE PET CARE SPECIALIST FOR INTRODUCTORY PURPOSES AND FOR REVIEW OF THE SERVICE AGREEMENT. ALL NECESSARY VET VISITS WILL BE AT CODDLED CREATURES, LLC DISCRETION AND WILL BE CHARGED AT THE HOURLY CONTRACT RATE. DURING INCLEMENT WEATHER CONDITIONS TIME FOR TRAVEL, BEYOND NORMAL SCHEDULED TRAVEL TIME, MAY BE BILLED AT THE HOURLY RATE. THE CLIENT UNDERSTANDS THAT CODDLED CREATURES CANNOT GUARANTEE AN EXACT ARRIVAL TIME, HOWEVER IF A SPECIFIC TIME IS REQUESTED WE WILL MAKE EVERY EFFORT TO ACCOMMODATE THAT TIME.
3. THE CLIENT AGREES THAT ALL COMMUNICATIONS WILL GO THROUGH THE OFFICE.
4. THE CLIENT AGREES THAT IT IS IMPORTANT THERE BE NO MISUNDERSTANDING AS TO THE MUTUAL OBLIGATIONS OF THE PARTIES. THE CLIENT AGREES THAT HE/SHE WILL CALL or EMAIL CODDLED CREATURES, LLC 48 HOURS IN ADVANCE OF DEPARTURE DATE TO CONFIRM THAT CODDLED CREATURES WILL COME TO HIS/HER RESIDENCE TO CARE FOR THE PET (S) AND THAT IF THE CLIENT DOES NOT MAKE THIS CONFIRMING CALL CODDLED CREATURES, LLC WILL NOT BE LIABLE FOR ANY HARM COMING TO THE PET IF PET IS NOT CARED FOR. IF AN ABSENCE FROM HOME IS EXTENDED BEYOND AGREED UPON RETURN DATE CLIENT AGREES THAT HE/SHE WILL TELEPHONE OR EMAIL OR WILL HAVE A FAMILY MEMBER TELEPHONE OR EMAIL.
5. CODDLED CREATURES, LLC AGREES TO PROVIDE THE SERVICES STATED IN THIS CONTRACT IN A RELIABLE AND TRUSTWORTHY MANNER. CODDLED CREATURES. LLC WILL BE USING THE CLIENTS EQUIPMENT AND PET SUPPLIES AND WILL NOT TAKE ANY RESPONSIBILITY FOR DEFECTS IN SUCH EQUIPMENT OR ANY LIABILITY ARISING THEREFROM. IN CONSIDERATION OF THESE SERVICES AND AS AN EXPRESS CONDITION THEREOF, THE CLIENT EXPRESSLY WAIVES AND RELINQUISHES ANY AND ALL CLAIMS AGAINST CODDLED CREATURES, LLC, ITS EMPLOYEES AND INDEPENDENT CONTRACTORS UNLESS ARISING FROM NEGLIGENCE ON THE PART OF CODDLED CREATURES, LLC AND AGREES TO DEFEND AND INDEMNIFY CODDLED CREATURES, LLC, ITS EMPLOYEES AND INDEPENDENT CONTRACTORS FROM ANY AND ALL THIRD PARTY CLAIMS. CODDLED CREATURES, LLC WILL NOT BE LIABLE FOR INJURY, DISAPPEARANCE OR DEATH OF PET(S) ALLOWED FREE RUN OUT OF DOORS.
6. THE CLIENT AGREES TO CONTACT THE MAIN OFFICE AT THE TIME OF ANY QUESTIONS, ISSUES, OR UPDATES. THE CLIENT AGREES TO PROVIDE THE NAME AND PHONE NUMBER OF ANY OTHER PERSON THAT WILL BE ENTERING THEIR HOME DURING THE PERIOD OF OUR VISITS. THE CLIENT AGREES TO UPDATE THEIR PET AND HOME PROFILE INSTRUCTIONS UPON BOOKING EACH RESERVATION WITH CODDLED CREATURES, LLC. IF THE CLIENT FAILS TO UPDATE THEIR INFORMATION ON CODDLED CREATURES WEBSITE THE CLIENT AGREES THAT THEY WILL NOT HOLD CODDLED CREATURES, LLC LIABLE FOR ANY DAMAGES THAT OCCUR AS A RESULT OF CODDLED CREATURES NOT HAVING UPDATED INSTRUCTIONS ON OUR WEBSITE.
7. THE CLIENT FULLY UNDERSTANDS THE CONTENTS OF THIS CONTRACT AND BY SIGNING TAKES FULL RESPONSIBILITY FOR PROMPT PAYMENT VIA CREDIT OR DEBIT CARD (MASTERCARD OR VISA). RESERVATIONS CANNOT BE CONFIRMED UNTIL THE CLIENT HAS PROVIDED CODDLED CREATURES WITH A VALID MASTERCARD OR VISA NUMBER. THE CLIENT'S CREDIT CARD WILL NOT BE CHARGED WHEN RESERVATION IS PLACED, BUT WILL CHARGED SEVERAL DAYS PRIOR TO THE START DATE OF THEIR RESERVATION AND UP TO SEVEN DAYS IN ADVANCE OF RESERVATION START DATE. ONGOING WEEKLY CLIENTS ARE CHARGED TWO WEEKS IN ADVANCE.
8. IN THE EVENT YOU WISH TO CANCEL YOUR RESERVATION, YOUR RESERVATION FEE WILL BE SUBJECT TO THE FOLLOWING CANCELLATION PERIODS AND POLICIES. THIS ALSO APPLIES TO ALL RESERVATIONS MADE WITHIN THE CANCELLATION PERIOD.
- 100% refundable up to 14 business days (& including) prior to reservation date
- 75% refundable up to 10 business days(& including) prior to reservation date
- 50% refundable up to 7 business days(& including) prior to reservation date
- 25% refundable up to 5 business days (& including) prior to reservation date
- non refundable if canceled within 4 business days of reservation date,unless the spot is re booked.
- For ongoing client's that use us weekly two weeks notice is required and if not provided the full two weeks service, after date of cancellation, will be charged.
9. NORMAL ROUTE HOURS ARE 7:30AM TO 10:OO PM .EST. IN THE EVENT OF BAD WEATHER THE VISIT WILL BE MADE AS SOON AS IT IS SAFE TO TRAVEL.
10. IN THE EVENT THE CLIENT’S DRIVEWAY IS NOT PLOWED DUE TO SNOW WE WILL ATTEMPT TO CARE FOR THE PET ON EACH SUCCEEDING VISIT UNTIL SUCH TIME AS WE HAVE ACCESS TO THE CLIENT’S DRIVEWAY. AGREED CONTRACT RATE WILL BE CHARGED IF TRIP IS MADE AND CODDLED CREATURES, LLC IS UNABLE TO GAIN ACCESS TO THE HOUSE DUE TO UNPLOWED DRIVEWAY AND/OR WALKWAYS.
11. CODDLED CREATURES WILL NOT BE RESPONSIBLE FOR PROFESSIONAL CARPET CLEANING BILLS THAT RESULT FROM THE CLIENTS PET VOMITING, URINATING, AND/OR DEFECATING ON THE CLIENT'S CARPET. CODDLED CREATURES WILL NOT BE RESPONSIBLE FOR PROFESSIONAL CARPET CLEANING BILLS THAT RESULT FROM MUD TRACKED IN BY THE CLIENT'S PET.
12. ALARMS: CODDLED CREATURES WILL NOT BE RESPONSIBLE FOR ANY CHARGES BY THE TOWN DUE TO A SINGLE ACCIDENTAL ALARM TRIP.
13. THE CLIENT AGREES AND UNDERSTANDS THAT SUBSTITUTIONS OF STAFFING MAY AT TIMES TAKE PLACE DUE TO UNFORESEEN CIRCUMSTANCES. THE CLIENT FURTHER UNDERSTANDS AND AGREES THAT IT MAY NOT ALWAYS BE POSSIBLE TO NOTIFY THEM OF THIS SUBSTITUTION IN ADVANCE.
14. THE CLIENT AGREES TO PAY CODDLED CREATURES FOR ANY AND ALL MEDICAL BILLS IN THE EVENT THAT THEIR DOG BITES ONE OF CODDLED CREATURES PET CARE SPECIALISTS AND MEDICAL ATTENTION IS REQUIRED.
15. THESE TERMS AND CONDITIONS APPLY UPON RENEWALS OF SERVICES COVERED BY THE SERVICE CONTRACT UNLESS MODIFIED IN WRITING.
16.CLIENT AGREES NOT TO SOLICIT EMPLOYEES OF CODDLED CREATURES LLC AND THAT ALL BOOKINGS AND CANCELLATIONS WILL BE DONE THRU THE MAIN OFFICE.
17. CODDLED CREATURES, LLC MAY REVISE THESE TERMS AND CONDITIONS BY UPDATING THIS POSTING. BY USING THIS SITE YOU AGREE TO BE BOUND BY ANY SUCH REVISIONS AND SHOULD THEREFORE PERIODICALLY VISIT THIS PAGE TO DETERMINE THE THEN CURRENT TERMS AND CONDITION TO WHICH YOU ARE BOUND. YOU MAY REQUEST A COPY OF THESE TERMS AND CONDITIONS BE MAILED TO YOU AT ANY TIME.